Payment and Shipping Details
Payment Details
You will need to enter your billing details as they appear on your credit
card statement so that they can be verified. Look as young as you feel
accepts Bankcard, Visa and Mastercard.
Enter your shipping details
If your shipping details are different from your billing details, be sure
to enter these details correctly. If you don't enter the correct shipping
details, the goods will be sent to the billing address. Be sure to read our
terms and conditions for more information on returning goods.
If your country is not in our list then we unfortunately cannot ship to
that country, please contact us for an alternative method of supply.
Choose a shipping method
Currently, our prices exclude shipping. You will see estimated shipment
and delivery dates in the e-mail we send you to confirm your order. We
confirm all orders are shipped by FedEx worldwide door to door, or by
Australia post within Australia
Shipment usually takes around 5 to 7 days. Please note that 6 x 150ml
bottles is the most cost effective method to send by FedEx.
Order Confirmation
Once you have proceeded to purchase, you will see a screen thanking you
for your order. You will see an order number and will be emailed a receipt
of your order shortly thereafter.
Shipping
Important Notice re: Customs Fees
Some countries (UK, the E.U., and Canada in particular) charge Customs
fees or import duties on merchandise ordered from overseas. Please be aware
that these charges are the customer's responsibility and are beyond our
control.
We advise that you contact the relevant government body in your country (e.g. Customs & Excise) for information on what these charges might be.
By law, we have to declare the status (i.e. "merchandise" ) and the value of each parcel accurately. It is a criminal offence for us to make a false Customs declaration, so PLEASE do not ask us to mark your parcel as a gift or underestimate the value as we cannot do it! Thank you for your understanding.
Where do you ship to?
We ship to all locations within Australia amd most of our products can
also be shipped internationally.
If your country does not appear on our list we cannot legally ship the products due to either:
1. Regulatory requirements of the country which prevent the sale of our products.
2. The existence of a Distribution Agreement in your country which prevents us from selling product via the Internet or Mail Order.
Please contact us to determine if we have a local Distributor operating in your country.
How much will shipping cost?
Shipping costs are based on the weight of the items in your Shopping cart.
Payment Options: Secure Credit Card
We only accept Bankcard, Visa and Mastercard, and we do not see or process
your card details, as the payment is processed by the secure payment
gateway
You may choose to pay by credit card using our secure online payment gateway. Look as young as you feel accepts Bankcard, Visa and Mastercard. We confirm shipment usually takes around 5 to 7 days.
How long will it take to get to me?
That depends on the shipping method you choose. Within Australia, we ship
via Australia post
* Please note: We cannot take responsibility for parcels that have not
been signed for. Australia Post offers a maximum of $50 compensation for
missing Standard or Express Post parcels, so if your order is over this
amount, we strongly suggest choosing a postage method that requires a
signature.
We shipping internationally by FedEx
What if my order hasn't arrived in the estimated time?
If you're waiting to receive your parcel and you think it should have
arrived by now:
· The delivery times listed above are from the time the parcel is dispatched, not from the time you place your order. So make sure you count the days from the dispatch date, not from the order date. Also, "working days" means Monday to Friday only, and doesn't include public holidays.
· Check at your local post office or mail centre to see if they are holding it there for you. Sometimes the posties forget to leave a card to tell you to pick the parcel up.
· If you are having the parcel delivered to work, check with your colleagues and with the mailroom to see if they have seen your parcel.
· Check your order tracking to make sure the shipping address was correct.
· If you have done all the above, and still there is no parcel? Email us with your order number and we'll look into it for you.